These terms apply to teslabs.app and hello.teslabs.app, to the App Store apps B777 Companion and Lipi, and to custom assignments TesLabs takes on. TesLabs, Vergulde Draakstraat 21, 1335 WL Almere, KvK 71876944, VAT NL858884471B01 (“we”). Contact: hello@teslabs.app (studio) or support@teslabs.app (apps).
Mandatory consumer law and other mandatory law always prevail over this text.
When they apply
By using teslabs.app, downloading a TesLabs app from the App Store, accepting a quote in writing (email is enough), or giving a Hello direct-debit mandate, you agree to these terms. Deviations apply only if we recorded them in writing.
Hello, Tesland One, TesLapp and the AlloyGator platform are not consumer products via teslabs.app. Those systems sit under a separate assignment with the relevant client.
This website
teslabs.app is informational. Prices, features, or “coming to the App Store” are not an offer to contract until you buy an app from Apple, accept a quote from us, or give a Hello direct-debit mandate. We may change the site without notice.
App Store apps
B777 Companion and Lipi are downloaded through the Apple App Store. Apple processes payment. TesLabs does not receive card details. Apple’s Licensed Application End User License Agreement also applies to the download. Refunds go through Apple, not a TesLabs invoice.
You receive a personal, non-exclusive, non-transferable right to use the app on devices tied to your Apple ID, as Apple allows. The software remains TesLabs. You may not reverse-engineer it, repackage it, or present it as an operational or medical device.
Statutory consumer rights remain where the law requires.
B777 Companion
Independent technical training and study aid for Boeing 777-family type knowledge. Not an operational flight tool and not an approved flight-deck reference. Not issued, sponsored, endorsed, or certified by The Boeing Company, any engine manufacturer, or any airline. Training material is curated study content, not a copy of manufacturer or operator manuals. Trademarks remain with their owners.
Official documents for your aircraft and operation remain the sole authority. Where the app and those documents differ, the documents win.
Lipi
Food scoring and lifestyle tips for cholesterol-aware eating. Not a clinic, not a laboratory, not a medical device, not a diagnosis, and not a treatment plan. Your GP or dietitian remains the authority. Lab notes stay on your device. See also the privacy policy.
Hello
Hello is a TesLabs assignment for businesses: one voice assistant for one number and one company. It is not a consumer app and not a download. TesLabs is the contractor.
How the contract starts
You can create a free Hello account and test settings. That is not yet a contract. The assignment is formed when TesLabs and you match the plan in writing and you give a direct-debit mandate. TesLabs then switches the line on. The invoice follows afterwards by direct debit, including extra call minutes and extra languages. Until the line is live you can cancel the account at no charge. Transfers, orders, SMS and inbox notes stay off until you accept a live phone test.
Plans
Monthly amounts, exclusive of 21% VAT, no setup. Extra minutes €0.20 excl. Extra language outside Dutch, English, German and French: €5 excl. per month. One number, one business.
- Start €29.95, 80 call minutes. Answer, hours, callback, short note. No transfer.
- Plus €65, 200 call minutes. Start plus transfer during opening hours and an appointment after an explicit yes.
- Pro €95, 350 call minutes. Plus plus known callers and status or price only from your source.
The page is not a contract until there is a yes. What is on in week 1 is in the mail or on the invoice.
Your phone number
The monthly fee covers the assistant and the call minutes. It does not cover a phone number, a phone subscription or a SIP trunk. TesLabs is not a phone company. Your business number, landline, mobile or otherwise, stays yours and your provider’s.
Over SIP (for example Verbonden) you buy the number and the SIP trunk at that provider. Those are separate costs on their invoice, not TesLabs’. TesLabs couples Hello to the trunk you enter in Settings. TesLabs does not log in to your phone account.
By forwarding (mobile or landline): after an accepted phone test you forward to the Hello number TesLabs gives you. That TesLabs landing is not invoiced separately unless agreed in writing. An extra public number TesLabs rents for you is not part of Start, Plus or Pro.
If one mobile always forwards to Hello, Hello cannot transfer back to that same mobile: that loops. Hello then answers and can take a callback request. Transfer to a person needs a second destination, or overflow: your mobile rings first, Hello only on busy or no answer.
Invoices and payment
TesLabs invoices afterwards, monthly. The invoice goes by mail and is on hello.teslabs.app. It lists the plan, extra call minutes above the bundle and extra languages. Amounts excl. VAT; TesLabs adds 21% VAT. Payment is by direct debit (SEPA). TesLabs does not receive card details. For business customers, statutory commercial interest applies to late payment or a failed collection.
Minutes
TesLabs counts call minutes in the current period against the plan bundle. Above the bundle, extra minutes are €0.20 excl. on the next invoice. A warning may go by mail when the bundle is nearly or fully used. The public TesLabs demo does not count against your bundle.
If a month is not paid
The account stays: login, settings and conversation history are not deleted. After the due date there are 14 days of grace; the line stays on in that time. TesLabs then pauses the line. TesLabs does not switch the line back on automatically after payment. TesLabs does not guarantee an extra receptionist.
Cancel
Until Hello is live you can cancel the account yourself at no charge under Contract in the Hello account. Settings and test demos then go. There is no invoice and no direct debit.
After go-live there is one month’s notice, to the end of the next calendar month. Notice on 21 September ends on 31 October. You can give notice under Contract in the Hello account or by mail to hello@teslabs.app. The line stays on until the cancel date. Periods already invoiced remain due. TesLabs switches the line off on that date. TesLabs may end the assignment for lasting non-payment or abuse.
Your responsibility
You remain responsible for customer data and for what Hello may say. TesLabs processes only what the line needs. A processing agreement belongs with a live assignment. Hello does not invent a price, a time or a status. Model output is not a guarantee.
Custom work
Selected assignments: custom apps, internal systems, and AI integration, including Hello. A quote is non-binding until accepted and valid for the period stated on it; otherwise fourteen days. The agreement is formed when you accept the quote in writing, TesLabs and you agree a Hello direct debit, or we confirm in writing that we will start. A free Hello account is not yet a contract. The phone line does not go live from creating an account.
Scope is what the quote says. Extra work only after a written agreement. You supply materials, access, and decisions in time. Deadlines are best-effort unless the quote says they are firm.
Prices are in euro, exclusive of VAT unless stated otherwise. Invoicing and payment terms are as quoted; otherwise fourteen days from the invoice date. For business customers, statutory commercial interest applies to late payment.
Intellectual property in what we make stays with TesLabs until the assignment is paid. After that you receive, unless the quote says otherwise, a non-exclusive right to use the deliverable in your own business. Generic methods, libraries, and internal tools remain ours. Your marks, data, and materials remain yours. Third-party services (hosting, Apple, APIs) sit under their own terms.
AI in an assignment is an assist. Model output is not a guarantee. People in your process remain responsible for what leaves the building.
Liability
We do not exclude liability for intent or gross negligence. Mandatory law, including consumer law, remains in force.
To the extent the law allows: we are not liable for decisions or loss from operational use of B777 Companion, or from medical or diet use of Lipi; and not for indirect loss (lost profit, data, reputation) on custom work, except where mandatory law requires otherwise.
On custom work for a business, our liability per assignment is limited to the amount you paid us for that assignment in the twelve months before the event.
Force majeure (including outages at Apple, hosting, or networks we cannot reasonably control) suspends obligations for as long as that situation lasts.
Privacy
Personal data is described in the privacy policy.
Changes
We may change these terms. The date at the top will change. For an ongoing custom assignment, the version that applied when you accepted the quote remains, unless we agree otherwise. For the website and the apps, the version at the time of use or download applies.
Governing law
Laws of the Netherlands. Disputes: the competent court in the Midden-Nederland district, unless mandatory law gives you as a consumer another court.